Privacy Policy.
01
Introduction
This Privacy Policy explains how Smilix collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.
02
Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, billing details, and order history. We also collect technical data automatically, including your IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
03
How We Use Your Information
We use your information to process orders, deliver products, provide customer support, improve our website experience, send transactional updates, and personalize marketing communications where you have opted in. We do not sell your personal information to third parties.
04
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and improve marketing. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some website features.
05
Data Sharing & Service Providers
We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping partners, and email platforms. These providers are contractually obligated to protect your data and use it only for the services we request.
06
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
07
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to object to certain uses or request a copy of your data. To exercise these rights, please contact us using the information below.
08
Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, your data is securely deleted or anonymized.
09
Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately so we can take appropriate action.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our customer care team. We’re here to help and respond within one business day.
